Privacy Policy

Who we are

The Puppet 3D service is operated by Puppet3D, based in Peru. For privacy questions or data requests, contact support@puppet3d.com.

Information we collect

We may collect account information such as your email address, authentication provider, user ID, account status, and support messages. We may collect subscription and license information such as subscription status, billing period dates, download timestamps, license tokens, registered device records, device names, usernames reported by the operating system, fingerprints used for license limits, validation timestamps, and related diagnostic logs.

We may also receive technical information from your browser, device, or server requests, such as IP address, browser type, operating system, pages visited, error logs, and security or fraud-prevention signals.

Payments

When purchases are available, orders may be processed by an authorized payment provider. That provider may act as reseller or merchant of record for those transactions and handle payment details, taxes, invoices, receipts, fraud checks, subscription billing, and payment-related buyer support.

Puppet 3D does not collect or store full card numbers or sensitive payment card details on its own systems. We may receive limited payment and subscription records from our payment provider, such as customer identifiers, subscription status, billing period, product purchased, country, currency, and transaction identifiers.

How we use information

We use information to create and manage accounts, provide downloads, validate active subscriptions, enforce device limits, prevent unauthorized sharing, provide support, maintain security, improve the service, comply with legal obligations, and communicate important account or product notices.

License validation and device data

Puppet 3D uses license validation to confirm that a subscription is active and that the device limit has not been exceeded. This may include a license token, a machine fingerprint, device name, local username, and last-seen timestamp. We use this data to provide the service you purchased, protect the software from unauthorized distribution, and help you manage registered machines.

Legal bases

Where applicable privacy laws require a legal basis, we process data to perform our contract with you, comply with legal obligations, protect our legitimate interests in security and anti-abuse, and, where required, based on your consent.

Service providers

We use third-party providers to operate Puppet 3D, including payment processors (when checkout is enabled), hosting, authentication, database, email, automation, source code, analytics, and support providers. These may include Google Firebase, Vercel, Hostinger, n8n, Resend, GitHub, and similar vendors used to deliver and secure the service.

International transfers

Because Puppet 3D uses global cloud providers, your information may be processed in countries other than where you live. Where required, we rely on appropriate safeguards provided by our vendors and applicable data protection laws.

Retention

We keep information only as long as reasonably needed for the purposes described in this policy, including providing the subscription, maintaining licenses, resolving disputes, preventing fraud, complying with legal and tax obligations, and keeping security records. Some records may be deleted or anonymized when they are no longer needed.

Your choices and rights

Depending on your location, you may have rights to access, correct, delete, restrict, object to processing, or request a copy of your personal information. You may also cancel your subscription through your payment provider or account options when billing is active. To make a privacy request, contact support@puppet3d.com.

Cookies and similar technologies

We may use cookies and similar technologies for essential website functions, account login, checkout, security, and performance. If we add non-essential analytics or marketing cookies, we will update this policy and provide any consent tools required by law.

Security

We use reasonable technical and organizational measures to protect information, including managed hosting, authentication, access controls, and secure handling of payments via qualified payment providers when checkout is enabled. No online service can be guaranteed completely secure.

Changes to this policy

We may update this Privacy Policy as Puppet 3D changes. The latest version will be posted on this page with the updated date.