Refund and Cancellation Policy

Business and support

Puppet3D is a product of PUSHPULL, based in Peru. For product support, account questions, privacy requests, cancellation help, or refund questions, contact support@puppet3d.com.

Payments and refunds channel

All Puppet Pro payments are processed through Polar, our merchant of record and authorized reseller. Polar handles payments, applicable taxes, invoices, recurring billing, refunds, and payment disputes under its Buyer Terms. Membership supports the Puppet3D community and includes paid access to Pro software.

For payment-specific buyer support, use the links in your receipt or subscription emails from that provider, or contact support@puppet3d.com and we will help route product versus billing questions appropriately.

Membership cancellation

You may cancel auto-renewal at any time in Settings, through Polar's customer portal or receipt links, or by contacting support. Cancellation prevents future renewal charges.

Unless a refund or termination ends access sooner, cancelling normally lets you keep Pro access until the end of the current paid billing period. After that, Pro downloads and license validation may stop. The Free bundle remains available without a paid membership.

Refund requests

We do not offer a separate automatic 30-day money-back guarantee. Refund requests are reviewed under Polar's terms, applicable law, and the circumstances of the transaction, including delivery problems, billing errors, or suspected fraud. Requesting a refund does not guarantee approval, and cancelling auto-renewal does not automatically refund previous payments.

Polar may approve or refuse a refund in accordance with its terms, including in cases of fraud, abuse, or misuse, and may issue refunds to prevent payment disputes. Mandatory consumer rights remain unaffected. An approved refund may end the related Pro access under our license terms. The Free bundle remains available.

Renewals

Fees for elapsed membership billing periods are generally non-refundable, except where required by law, the product has not been provided, or Polar approves a refund under its terms. You can cancel before the next renewal date to prevent future billing.

Technical issues

If Puppet3D does not work as described, contact support first so we can help troubleshoot. Include your account email, operating system, SketchUp or Blender version, a short description of the issue, screenshots if useful, and any error message shown by the plugin or website.

If a material defect prevents access to the product and cannot be resolved, Polar may issue a refund according to its terms and applicable law, with assistance from Puppet3D support.

Legal consumer rights

Nothing in this policy limits mandatory consumer rights that cannot be waived under applicable law. If local consumer law or your payment provider terms provide stronger rights, those stronger rights apply.

How to request a refund

To request a refund, follow the subscription management or receipt links from your payment provider when available, or contact support@puppet3d.com. Refunds may be reviewed using transaction records, subscription status, product access, support history, and applicable law.

Chargebacks and disputes

If you have a billing issue, please contact our payment provider (via receipt links) or Puppet3D support before opening a chargeback. During a payment dispute, product access may be suspended while the dispute is reviewed.

Policy changes

We may update this policy from time to time. The version in effect at the time of your transaction applies to that transaction unless applicable law gives you additional rights.